Access info

Travellers Aid Australia’s services are provided with the highest level of care, respect and dignity and are designed to enable people with disability or mobility impairment to fully participate in life activities.

Travellers Aid operate year round Connection Assistance services, with wheelchair assistance and personal guidance available at Ballarat Station. They can also support you on your journey with connection assistance services including buggy, wheelchair assistance and personal guidance, at Southern Cross Station Melbourne and Seymour Station in regional Victoria.

Wheelchair assistance and personal guidance is available at Ballarat Station.

Connection Assistance bookings:

24 hours notice preferred, and can be met from your car, train, bus, airport transfer or taxi.

These services are available at no cost.

To book Connection Assistance services you can call the team or book via the website.

Content: Travellers Aid Australia

Accessibility Information

  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
  • Caters for people who are blind or have vision loss.
  • Caters for people who are deaf or have hearing loss.
  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
  • Caters for people who use a wheelchair.
  • Caters for people with high support needs who travel with a support person.

Lydiard St N, Ballarat Central VIC 3350


7:30am - 3:30pm


7:30am - 3:30pm


7:30am - 3:30pm


7:30am - 3:30pm


7:30am - 3:30pm

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Across Victoria’s Midwest, we acknowledge that we travel across the ancient landscapes of many First Peoples communities.

These lands have been nurtured and cared for over tens of thousands of years and we respect the work of Traditional Custodians for their ongoing care and protection.

We recognise the past injustices against Aboriginal and Torres Strait Islander peoples in this country. As our knowledge grows, we hope that we can learn from their resilience and creativity that has guided them for over 60,000 years.

As we invite people to visit and explore Victoria’s Midwest, we ask that alongside us, you also grow to respect the stories, living culture and connection to Country of the Ancestors and Elders of our First Peoples.